Terms of service
Yes. Below is the exact consolidated master version corresponding to the PDF, so you can copy/paste it directly into Shopify.
FLORIZAH
GLOBAL TERMS OF SERVICE
FLORIZAH PTY LTD | ABN 96 700 026 400
Last updated: 11 October 2026
OVERVIEW
Welcome to Florizah.
FLORIZAH PTY LTD (ABN 96 700 026 400) (“Florizah”, “we”, “us” or “our”) is an Australian proprietary limited company. Florizah operates the FLORIZAH brand, website, online store and associated products and services, including products offered under HYDRAFLŌR and other present or future Florizah brands and ranges.
These Terms of Service (“Terms”) govern access to and use of our websites, online stores, content, communications, products and services (collectively, the “Services”). Our online store may be hosted or supported by Shopify and other service providers.
“Products” means goods, products or merchandise offered by Florizah from time to time, including without limitation food and beverage products, hydration and nutrition products, supplements where applicable, skincare, cosmetics, personal-care products, apparel, accessories and other consumer goods.
By accessing, browsing, registering with, interacting with, purchasing through or otherwise using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, you should not use the Services.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, statutory right, remedy or protection that cannot lawfully be excluded, restricted or modified under laws applicable to you.
1. ACCESS AND ELIGIBILITY
You must use the Services lawfully and in accordance with these Terms. You are responsible for information you provide being accurate, current and complete. Where accounts are available, you are responsible for maintaining the security of your credentials.
Where age, geographic or other eligibility restrictions apply to a Product or Service, you must satisfy them.
We may reasonably restrict, suspend or terminate access to protect Florizah, customers, systems, intellectual property or other persons, or where we reasonably believe these Terms or applicable law have been materially breached.
2. PRE-LAUNCH, EARLY ACCESS AND DEVELOPMENT
Florizah may display or communicate information about Products before commercial release.
Pre-launch materials may include renders, prototypes, packaging concepts, photographs, proposed ingredients or formulations, flavour or fragrance descriptions, specifications, sizing, colours, launch timing and promotional concepts.
Unless expressly stated otherwise, pre-launch information is preliminary and may change before commercial release, subject to applicable law.
Joining an early-access or waitlist program does not constitute an order or pre-order, create a purchase contract, reserve inventory, guarantee a launch date or price, or guarantee a gift, discount, promotion or other benefit unless Florizah expressly confirms otherwise.
Nothing in this section permits misleading or deceptive conduct or allows Florizah to avoid obligations that arise once a Product is sold.
3. PRODUCT INFORMATION
Florizah takes reasonable steps to present Product information accurately.
Photographs, digital renders, colours, dimensions, packaging and other visual representations may vary because of devices, photography, lighting, manufacturing tolerances and lawful production changes.
Before commercial release, Product information may evolve as part of development, testing, manufacturing, regulatory review, packaging, sourcing or commercialisation.
Once a Product is offered for sale, customers should rely on the information, ingredients, specifications, warnings, directions, sizing and other representations applicable to that Product at the time of purchase and as supplied with it.
Nothing in these Terms authorises Florizah to materially misdescribe a Product or avoid mandatory consumer rights.
4. FOOD, BEVERAGE, NUTRITION AND INGESTIBLE PRODUCTS
Where a Product is intended for consumption, information about nutrition, hydration, ingredients, wellbeing, lifestyle, exercise or related subjects is general information unless expressly stated otherwise and lawfully permitted.
Such information is not personalised medical advice, diagnosis or treatment and is not a substitute for advice from an appropriately qualified healthcare professional.
No statement should be interpreted as representing that a Product diagnoses, treats, cures or prevents disease or a medical condition unless Florizah expressly makes that representation and it is lawful for that Product in the jurisdiction where it is supplied.
Consumers must read and follow applicable ingredient information, allergen declarations, warnings, preparation instructions, serving directions, storage instructions and other Product information.
Individual needs, tolerances, sensitivities and responses vary.
Where appropriate to individual circumstances, consumers should obtain professional advice, particularly in relation to medical conditions, medication, allergies or sensitivities, pregnancy or breastfeeding, children, or other circumstances affecting Product suitability.
5. SKINCARE, COSMETIC AND TOPICAL PRODUCTS
Where a Product is applied to the skin, hair or body, consumers must follow the directions, warnings and precautions supplied with that Product.
Individual skin types, sensitivities and responses vary.
Where appropriate, consumers should perform any patch test recommended on the Product and discontinue use if significant irritation or an unexpected reaction occurs.
Cosmetic or personal-care information is not medical advice and does not represent that a Product diagnoses, treats, cures or prevents disease unless such a representation is expressly made by Florizah and is lawful for that Product in the relevant jurisdiction.
Consumers with known allergies, sensitivities, skin conditions or other relevant circumstances should review ingredients and warnings and obtain professional advice where appropriate.
6. APPAREL, ACCESSORIES AND OTHER CONSUMER GOODS
For apparel, accessories and other non-ingestible consumer goods, customers should follow applicable sizing, care, safety, washing, assembly, maintenance and use instructions.
Minor variations in colour, finish, dimensions or appearance may occur within reasonable manufacturing tolerances.
Nothing in this section limits rights where goods fail to comply with applicable consumer guarantees or mandatory product-safety requirements.
7. PRODUCT INTEGRITY, STORAGE, MISUSE AND TAMPERING
Products should be stored, prepared, used and consumed in accordance with applicable instructions and warnings.
Do not use or consume a Product where packaging or tamper-evident features, where applicable, appear materially compromised before first use.
To the maximum extent permitted by law, Florizah is not responsible for loss caused by deliberate misuse, use materially contrary to clear directions or warnings, improper storage after delivery, unauthorised alteration or adulteration, counterfeit goods not supplied or authorised by Florizah, or conduct of an unrelated third party for which Florizah is not legally responsible.
Nothing in this section transfers to a customer any responsibility that applicable law places on Florizah.
8. PRODUCT CONCERNS, ADVERSE EVENTS, WITHDRAWALS AND RECALLS
If you experience a serious or unexpected reaction or identify a material safety or quality concern, discontinue use where appropriate, seek medical attention where necessary, and contact Florizah.
We may reasonably request Product, batch, purchase, photograph or incident information to investigate.
Subject to applicable privacy laws, relevant information may be shared with manufacturers, suppliers, laboratories, insurers, professional advisers or regulatory authorities where reasonably necessary.
Florizah may investigate complaints, suspend distribution, withdraw Products, issue safety communications or conduct recalls where reasonably necessary or legally required.
Customers should follow safety, withdrawal or recall instructions issued by Florizah or a competent authority.
Nothing in these Terms limits any mandatory product-safety, reporting, notification or recall obligation.
9. ORDERS AND ACCEPTANCE
When purchasing is available, submitting an order constitutes an offer to purchase.
An automated acknowledgement does not necessarily constitute final acceptance.
Subject to applicable law, Florizah may accept, decline or cancel an order for legitimate reasons including suspected fraud or unauthorised payment, Product unavailability, obvious pricing or technical errors, regulatory or safety concerns, quantity restrictions, suspected unauthorised resale, inability to deliver to the destination, or circumstances outside our reasonable control.
If an order is cancelled after payment, Florizah will provide any refund or remedy required by applicable law.
Unless expressly agreed otherwise, Products are intended for personal or household use and not unauthorised commercial resale.
10. PRE-ORDERS
Florizah may offer Products for pre-order.
Additional terms displayed at the time of purchase may apply.
Estimated production, release, fulfilment or delivery dates may change reasonably because of manufacturing, supply, regulatory, logistics or other circumstances.
Where a material delay occurs, Florizah will provide information and options or remedies required by applicable law.
Early-access registration is not a pre-order unless expressly identified as such and an order or payment is accepted.
11. PRICES, PAYMENT AND BILLING
Prices may change before an order is placed.
The price applicable to an accepted order will generally be the price presented when submitted, subject to obvious-error correction and applicable law.
Taxes, duties, shipping and other charges will be disclosed where required.
You represent that you are authorised to use the payment method supplied and that billing information is accurate.
Third-party payment providers may process payments under their own terms and privacy practices.
Nothing in these Terms authorises undisclosed or unauthorised charges.
12. SHIPPING, IMPORTS AND DELIVERY
Shipping methods, charges, destinations and estimated delivery timeframes will be presented where appropriate.
Unless expressly guaranteed, delivery timeframes are estimates.
International customers may be responsible for customs, import duties, taxes, clearance requirements or other charges where lawfully applicable and disclosed or imposed by local authorities.
To the extent permitted by law, Florizah is not responsible for delay caused solely by circumstances outside its reasonable control.
Nothing in this section excludes mandatory rights relating to delayed or failed supply.
13. RETURNS, REFUNDS AND MANDATORY CONSUMER RIGHTS
Florizah may maintain a separate Return and Refund Policy.
Any voluntary return or change-of-mind policy is additional to mandatory rights.
Nothing in these Terms excludes, restricts or modifies consumer guarantees, statutory warranties, remedies or other protections that cannot lawfully be excluded in the jurisdiction applicable to the transaction.
Where local law provides stronger mandatory protection, that law prevails to the extent required.
14. PROMOTIONS, GIFTS AND OFFERS
Promotions, gifts, complimentary Products, introductory benefits, discounts or incentives may be subject to eligibility, quantity, geography, time and availability restrictions and additional terms.
Unless expressly stated otherwise, promotional benefits have no cash value and may not be combined with other offers.
Florizah may amend or withdraw an offer before acceptance where lawful, but will not retrospectively remove an accepted entitlement where doing so would breach applicable law.
15. INTELLECTUAL PROPERTY AND BRAND PROTECTION
The Services and their content include intellectual property owned by, licensed to or lawfully used by FLORIZAH PTY LTD.
This includes, where applicable, FLORIZAH, HYDRAFLŌR, the Florizah phoenix/bird device and associated artwork, logos, product and range names, packaging, label designs, trade dress, graphic elements, photographs, renders, illustrations, video, website design, written content, slogans, campaign materials and other proprietary material.
FLORIZAH, HYDRAFLŌR and associated brand elements are proprietary brand assets of FLORIZAH PTY LTD and are protected by applicable intellectual property rights, including rights registered, sought or otherwise held through IP Australia and other relevant intellectual property systems, as applicable.
Except as permitted by law or authorised in writing, you must not reproduce, modify, distribute, sell, license, commercially exploit, imitate or create derivative commercial materials from protected Florizah content.
Purchasing a Product does not transfer intellectual property ownership or grant a commercial licence.
No person may use Florizah intellectual property in a way that falsely suggests sponsorship, endorsement, affiliation, approval or authorisation.
Florizah reserves all rights and remedies relating to infringement, passing off, counterfeiting, misleading representations and unauthorised use.
16. FORMULATIONS, KNOW-HOW AND CONFIDENTIAL INFORMATION
Nothing publicly disclosed through the Services grants rights to Florizah's confidential or proprietary manufacturing information, specifications, processes, supplier information, research, commercial know-how or other non-public information.
To the extent that formulations, methods, specifications, designs, know-how or other information constitute confidential information, trade secrets or other protectable subject matter, Florizah reserves all applicable rights.
Required ingredient or Product disclosures do not waive separate rights in confidential know-how.
Nothing in this section prohibits legitimate activity that cannot lawfully be restricted.
17. UNAUTHORISED RESALE, ALTERATION AND COUNTERFEITING
Unless authorised by Florizah, you must not manufacture or distribute counterfeit Florizah Products; commercially reproduce protected packaging; relabel, repackage, adulterate or materially alter Products and represent them as genuine Florizah goods; falsify batch, traceability, expiry or safety information; falsely claim authorised retailer, distributor or representative status; or use Florizah intellectual property to market unrelated or unauthorised goods misleadingly.
Florizah may investigate suspected counterfeiting, diversion, fraud, infringement or unauthorised commercial activity and exercise available legal remedies.
18. FEEDBACK, REVIEWS AND USER CONTENT
If you voluntarily provide reviews, photographs, ideas, suggestions or other content, you represent that you have the right to provide it and grant Florizah a non-exclusive, worldwide, royalty-free licence to use, reproduce, communicate, adapt and display it for legitimate business purposes, subject to applicable law.
You must not knowingly submit unlawful, false, defamatory, misleading or infringing content.
Florizah will not knowingly present reviews or testimonials in a false or misleading manner.
19. MARKETING AND EARLY-ACCESS COMMUNICATIONS
Where you consent or otherwise lawfully elect to receive marketing or early-access communications, Florizah may send information about its brands, Products, launches, offers and related developments in accordance with applicable law and our Privacy Policy.
Where required, commercial electronic communications will identify the sender and provide a functional unsubscribe method.
Unsubscribing from marketing does not prevent transactional, safety, recall, account or legal communications where permitted or required.
20. THIRD-PARTY SERVICES AND SHOPIFY
The Services may use or link to independent third-party services, including ecommerce, hosting, analytics, logistics and payment providers.
Your use of those services may be subject to their terms and privacy practices.
The Florizah online store may be powered by Shopify.
Unless expressly stated otherwise, purchases from the Florizah store are transactions with FLORIZAH PTY LTD, not Shopify.
Florizah is not responsible for independent third-party content, availability, security or conduct except to the extent responsibility cannot lawfully be excluded.
21. ERRORS, INACCURACIES AND AVAILABILITY
The Services may occasionally contain typographical, technical or other errors or outdated information concerning Product descriptions, availability, pricing, promotions, shipping or other matters.
Subject to applicable law, Florizah may correct errors and update information.
Where an error affects an order already submitted or paid for, Florizah will provide any remedy required by applicable law.
Nothing in this section authorises misleading or deceptive conduct.
22. PROHIBITED USE
You must not use the Services for unlawful, fraudulent, malicious or abusive purposes, including infringement of intellectual property; introducing malware; unauthorised system access; circumvention of security controls; impersonation; unlawful collection of personal information; fraudulent transactions; manipulation of reviews or promotions; or unauthorised commercial extraction or exploitation of protected content.
Nothing in this section prohibits activity that cannot lawfully be restricted.
23. SUSPENSION AND TERMINATION
Florizah may reasonably suspend or terminate access because of suspected fraud, security concerns, unlawful activity, material breach, infringement, abuse of the Services or another legitimate legal or business reason.
Termination does not affect accrued rights or provisions intended to survive termination.
24. DISCLAIMERS
To the maximum extent permitted by law and subject to mandatory rights, the general website and Services are provided on an “as available” basis.
Florizah does not guarantee uninterrupted or error-free website operation or compatibility with every device.
General editorial, wellness, beauty, nutrition or lifestyle information is not a substitute for professional advice appropriate to an individual's circumstances.
Nothing in this section excludes Product guarantees, statutory warranties or other rights that cannot lawfully be excluded.
25. LIMITATION OF LIABILITY
Nothing in these Terms excludes, restricts or modifies liability, consumer guarantees, statutory rights or remedies to the extent doing so would be unlawful.
Subject to that overriding principle and to the maximum extent permitted by applicable law, Florizah is not liable for indirect or consequential loss that was not reasonably foreseeable or where liability may lawfully be excluded.
To the maximum extent permitted by law, Florizah is not responsible for loss attributable to deliberate misuse, use materially contrary to clear instructions or warnings, unauthorised alteration or contamination, improper storage after delivery, counterfeit goods not supplied or authorised by Florizah, or unrelated third-party conduct for which Florizah is not legally responsible.
Nothing in these Terms excludes liability for death or personal injury, fraud, wilful misconduct or any other liability where applicable law prohibits exclusion or limitation.
26. PRODUCT LIABILITY AND NON-EXCLUDABLE RIGHTS
Florizah does not seek through these Terms to avoid statutory responsibility applicable to the safety, quality, manufacture, supply, labelling, description or performance of its Products.
Where applicable law provides rights or remedies concerning defective, unsafe, incorrectly described or otherwise non-compliant goods, those rights and remedies remain available.
Any exclusion, disclaimer or limitation in these Terms operates only to the extent permitted by applicable law.
27. INDEMNITY
To the maximum extent permitted by law, you agree to indemnify Florizah against third-party claims, liabilities, losses and reasonable costs arising directly from your material breach of these Terms, unlawful or fraudulent conduct, infringement of another person's intellectual property rights, unauthorised commercial exploitation of Florizah intellectual property, counterfeiting or intentional misuse of the Services.
This indemnity applies only to the extent reasonably attributable to your conduct and does not apply to the extent loss was caused or contributed to by Florizah's unlawful conduct, negligence, breach of contract, breach of statutory duty or another matter for which liability cannot lawfully be transferred or excluded.
28. REGULATORY STATUS AND INTERNATIONAL COMPLIANCE
Products may be subject to different laws and regulatory requirements depending on their nature, intended use, claims, presentation and the jurisdiction in which they are marketed or supplied.
These may include requirements relating to food and beverages, supplements, therapeutic goods, cosmetics, personal care, textiles, consumer goods, labelling, advertising, imports, product safety and consumer protection.
Nothing on the Services represents that a Product is approved, registered, listed, endorsed, certified or recommended by any governmental or regulatory authority unless Florizah expressly states this and has a lawful basis for doing so.
A Product lawfully offered in one jurisdiction may not be offered, formulated, labelled or promoted identically in another.
Florizah may therefore vary Products, labels, claims, packaging, availability or terms by market where reasonably necessary.
Nothing in this section reduces Florizah's obligations under applicable law.
29. PRIVACY
Our Privacy Policy explains how personal information is collected, used, disclosed, stored and otherwise handled.
Personal information may also be processed by Shopify and other service providers involved in operating the Services.
Privacy rights and obligations may vary by jurisdiction.
Florizah will handle personal information in accordance with laws applicable to its processing activities and any mandatory rights applicable to individuals.
30. ELECTRONIC COMMUNICATIONS
Where permitted by law, Florizah may provide transactional and service communications electronically, including communications concerning orders, accounts, payments, Product information, safety, recalls, policies and security.
Marketing communications are handled separately in accordance with applicable consent, identification and unsubscribe requirements.
31. FORCE MAJEURE
To the extent permitted by law, Florizah is not responsible for delay or failure caused by circumstances genuinely outside its reasonable control, including natural disasters, severe weather, fire, flood, war, civil disturbance, governmental action, widespread transport disruption, industrial disputes, major utility or telecommunications failures, cyber incidents affecting third-party infrastructure, epidemics, pandemics or material supply-chain disruption.
Florizah will take reasonable steps appropriate to the circumstances to mitigate effects.
Mandatory statutory rights remain unaffected.
32. SEVERABILITY AND NO WAIVER
If a provision is unlawful, void or unenforceable, it will be interpreted, limited or severed to the minimum extent necessary and the remaining provisions continue in effect.
Mandatory rights prevail over inconsistent contractual provisions.
A failure or delay by Florizah to exercise a right or remedy does not waive it.
33. ASSIGNMENT
You may not assign contractual rights or obligations under these Terms without Florizah's prior written consent except where law provides otherwise.
Florizah may transfer or assign rights or obligations as part of a legitimate restructuring, merger, acquisition, business or asset sale, or similar transaction, subject to applicable law.
34. CHANGES TO THESE TERMS
Florizah may update these Terms to reflect changes to Products, Services, operations, technology, markets, policies or legal and regulatory requirements.
The current version will be published with an updated effective date.
Where law requires additional notice or consent for a material change, Florizah will comply.
Changes will not retrospectively remove accrued rights where doing so would be unlawful.
35. GOVERNING LAW AND INTERNATIONAL CONSUMERS
These Terms are governed by the laws of New South Wales, Australia, and applicable laws of the Commonwealth of Australia, without regard to conflict-of-law principles.
Subject to mandatory law, the parties submit to the jurisdiction of courts in New South Wales and courts entitled to hear appeals from them.
Nothing in this section deprives a consumer of mandatory protections, remedies, jurisdictional rights or rights to bring proceedings that cannot lawfully be excluded under the laws applicable to that consumer or transaction.
36. ENTIRE AGREEMENT AND MARKET-SPECIFIC TERMS
These Terms, our Privacy Policy and any terms or policies expressly incorporated into a particular transaction govern use of the Services to the extent permitted by law.
Florizah may maintain separate policies or market-specific terms relating to shipping, returns, privacy, promotions, subscriptions, pre-orders or particular Products.
Where specific Product, promotion, checkout or market-specific terms conflict with these general Terms, the more specific terms apply to that matter to the extent of the inconsistency, subject to mandatory law.
37. CONTACT AND CORPORATE INFORMATION
The Services are operated by:
FLORIZAH PTY LTD
ABN 96 700 026 400
New South Wales, Australia
Email: support@florizah.com
FLORIZAH PTY LTD operates the FLORIZAH brand and products and services offered under HYDRAFLŌR and other Florizah brands and ranges.
Questions concerning these Terms, Products, orders, quality or safety, or the Services may be directed to the contact details above.
Additional corporate or contact information will be provided where required by applicable law.